EY
Assistant Manager People Consultant
Since September 2021
Working at EY
EY is a multinational professional services firm that offers accounting, consulting, and other services to clients. Considered one of the "Big Four" accounting firms, EY's purpose is to build a better working world. As part of the People Consulting practice, I specialize in change management, learning, and development with humans at the center.
The EY Learning Lab
Within the People Consulting practice, I serve as an assistant manager in the EY Learning Lab. Our tight knit group is made up of programmers, designers, and writers who work to solve client challenges with creative solutions. On an average day, you'll find me leading client meetings, sending a dozen emails, writing communications, designing presentations, and driving collaborative brainstorming sessions.
Client Services and Experience
TV & Video Advertising Platform
-
Accelerated digital learning development with EY’s Learning Experience Platform with integrated AI-content builder
-
Transformed recorded 60+ minutes of a recorded lecture into interactive, self-paced eLearning course with critical thinking activities and knowledge checks
-
Analyzed and organized the knowledge management system and processes to be more efficient and effective for cross-collaboration
Medical Technology Company
-
Produced 25+ eLearning and Instructor Led Training courses for an intensive supply chain software transformation project
-
Led stakeholder management for both Inventory and Operational Scheduling workstreams and drove content gathering sessions to understand highly technical information
-
Managed multiple timelines and met deadlines across several stages of the production process
Automotive Company
-
Delivered 7 deliverables in 7 weeks for an instructor-led training session on the first notice of loss (FNOL) process for their new insurance service
-
Designed engaging scenarios and character based role play practice situations for hands-on technical and customer service skill development
-
Owned the creation of a learning curriculum, interactive process maps, common auto claims scenarios, and software system demonstration videos
Government Organization
-
Led research and content gathering efforts on the Risk Management Framework (RMF), System Authorization, cybersecurity protocols, and security roles and responsibilities
-
Developed engaging eLearning courses with interactive activities, knowledge checks, multimedia videos, and scenarios.
-
Collaborated with SMEs to understand technical cybersecurity material and communicate effectively with client stakeholders
Key skills developed from performing my content production role at EY:
Technical and creative writing, communication, teamwork, problem-solving, conceptual thinking, strategic planning, digital learning, Microsoft Office 365, Articulate 360, ClipChamp.